Refund Audit

When it comes to your parcel spend, there are many ways to find savings.

Why would you want to overpay with carriers you do not need to be?

There are many refund opportunities on carrier errors, and this is your rightful money. The Parcel BI Refund Audit puts that money back in your pocket.

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You can transform your parcel spend with our Parcel Refund Audit Tool complete with analytics powered by Business Intelligence.


Small Parcel Audit Points

Here are some of the points that we inspect. Carriers like FedEx & UPS are always adding new fees, surcharges, and more.

We stay on top of them, so you don't have to.

Including but not limited to:

  • Additional Handling Charges
  • Address Correction Air
  • Address Correction Ground
  • Adjustments
  • ASD with No Weight
  • Commercial/Residential
  • Contract Negotiation
  • Contract Rate and Tier Audits
  • Damage Claims
  • DAS Extended 
  • Das Rural
  • DIM (Dimensional Weight)
  • Delivery Area Surcharge
  • Duplicate Invoices
  • Duplicate Tracking Number
  • Fuel Surcharge
  • Hazmat Materials
  • Hundredweight Shipments
  • Incorrect Accessorial
  • Incorrect Discount
  • Incorrect Rate
  • Incorrectly Billed Collect Shipments
  • Incorrectly Billed 3rd Party Shipments
  • International Import and Export
  • Invalid Account Number Usage
  • Large Package Surcharge
  • Late Delivery Air
  • Late Delivery Ground
  • Late Delivery International
  • Late Payment Fee Visibility
  • Lost Claims
  • Return Service Labels not used
  • (RSV, RTL, RSL, ARS)
  • Saturday Pick-Up and Delivery Validation
  • Special Contract Consideration
  • Verification
  • Undelivered Returns Visibility
  • Weight Accuracy
  • Voids




How you are being affected:

Carriers invoices can be saturated with errors.

There is an opportunity to get money back and reduce service for recovering money on carrier charges.


  • Diving deep into your entire parcel landscape.
  • Companies that ship a large amount do not realize they are overpaying these carriers. 
  • The carriers (like FedEx® and UPS®) make mistakes and do not always deliver when they say they will or bill you correctly. 




How can we help you?

Save Money

  • The refund audit helps you to claim money owed to you by carriers
  • We expose money that is rightfully yours
  • There are many opportunities to receive refunds from carrier errors. The Parcel BI Refund Audit will put the money back in your pocket.

Top Tiered Technology

We are a Microsoft Gold, Business Intelligence company that specializes in data analytics, so the technology we use is top tiered, and the people behind the scenes are professionals that will do anything to help our clients succeed.

Our software dives deep into your entire parcel landscape, scouring the data for cost savings and opportunities to further reduce your parcel spend moving forward. 

3 Reasons You Need the Refund Audit

1. The Most Complete and Comprehensive:

Our technology and processes are more thorough with scrubbing your parcel data than any other audit. Parcel BI® Refund Audit also includes more carriers than just FedEx® and UPS®.

2. Better than a Full-Time Employee:

While it may be alluring to hire a position to do these audits, it is impractical. This tool is more effective and cost-efficient. The opportunity to make claims is typically 15 days from shipment. You need to do it fast, and you need to know what you are doing. The average Joe could fix their own car, but isn’t it better to take it to a mechanic? Like Payroll and Landscaping, some things just make sense to outsource.

3. Transparency & Partnership:

We do not hide where the refunds are coming from. If there is an opportunity to prevent recurring refunds in the future, then we expose that data. Our goal is to become a partner that can help you avoid unfair charges in the first place. We expose the root cause when you can avoid the charges in the first place. 


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What Makes Us Different

The industry leading audit combining sophisticated software with industry expertise. 

The Refund Audit will keep an eye on double billings, wrong accounts, guaranteed delivery failure, disputable charges, and more.

Most services will offer you money-back guaranteed on any carrier mistake. However, sometimes these mistakes fall through the cracks, and it ends up costing you more money than it should. Parcel BI is a very advanced tool that not only helps you to catch these problems as soon as they occur, it allows you to look at all of your data to see how much money you are owed. You can then set an Alert for this type of a charge so that the next time it hits, you can be proactive and get your money back!


We find that for most shippers, 2-5% of all packages have a refund opportunity associated with them.


Negotiating for Refunds on Parcel Spend

Per carrier policy, you are entitled to question charges and may be entitled to credits and refunds. The problem is that to do so is time-consuming and labor-intensive.

The bottom line, most companies do not have the tools or manpower to make it worthwhile. Parcel BI® has the ability and resources to act on your behalf and recover credits for you. Though part of the process is automated, there is still a fair amount that requires phone calls and tact. 

Free Assessment of Recovery Potential

Parcel BI® offers refund recovery services for a portion of the realized credits. We can perform a free assessment to give you a conservative estimate of what we can recover based on 90 days’ worth of data.  

Depending on your carrier contract, you may have given up the right to capture some of the points we can audit on, but not all. Trust Parcel BI® to get you the refunds and savings you deserve. 

We offer these services for UPS, FedEx, Purolator, GSO, OnTrac, DHL, and are continuing to expand our services to other carriers.

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