The purpose of the webinar was not only to bring these shippers together, but to also learn from one another, to show the latest updates in Parcel BI to maximize the user value, and to develop a community of users that are able to stay together and continue conversations outside of the User Connections. Parcel BI's main goal is to aid in client success. We want to educate, empower, and connect our users. The User Connection allows us to help our clients to grow and build relations amongst professionals in the industry.
During the User Connection Webinar, we gave the latest and greatest updates to Parcel BI. Some examples of what we covered in this first webinar included the following:
Time in Transit Report
Charge Detail Enhancements
Period vs. Period Analysis
Address Correction Detail
Ability to export data as an excel connector
After updates to the app on our end, we had users that had previously volunteered, share their stories. Users that have been with Parcel BI for a while, and in the shipping industry even longer, were able to share how different parts of Parcel BI has helped them significantly. Some topics the speakers covered included:
When the speakers were done sharing their stories, there was time for discussion between users. Someone would ask a question either in the chat or on the call, and they would receive feedback from others with their experiences. Users also were encouraged to talk on what their experience has been like in the parcel industry, and how the Parcel BI tool has helped.
To continue the connection, we asked if our users would join our User Group on LinkedIn. This is an exclusive group to only Parcel BI users. This group is to continue conversations around parcel. It allows users to connect, share experiences, and ask questions. We also use this platform to post updates to the Parcel BI app. We are constantly making improvements to our products and services to help aid the success of our clients.
Following the user connection, we received an outstanding amount of positive feedback. From here on out, we will be holding a new webinar each quarter. We hope to continue conversations and grow the community through each user connection that we host.
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